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Terms & Conditions

Terms and Conditions

 

We appreciate your interest in processing the order at www.famediamonds.com  Here are general terms and conditions to guide you through the procedure

 

Product Availability and Pricing

If you're interested in a piece of jewellery that is currently on back order, call us or email us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. Sometimes due to system error quantity displayed on site is not correct, we will let you know by email.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honour inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.

Special Orders

We want to help you find the perfect diamond. If you do not find it in our diamond inventory, please call a diamond and jewelry consultant at 604-922 2009.

Payment Methods

Currently , we are offering two payment methods for making payment for online orders. 

Bank Transfer  : Bank transfer is most convenient mode of transfer for our orders.  Bank transfer can take up to 3 business days to be received. Please make sure that your bank has included any transmission fees applicable.  

Credit Card / Debit Card : We use Stripe online payment gateway for collecting payment through various cards.  Kindly ensure that your billing address and shipping address should be same as it appears on your credit card billing statement to ensure secured payment. We may or may not ask for copy of identity card , credit card billing statement displaying  your billing address and , statement displaying fame diamonds' charge on it for ensuring online security measures. 

Please note that Arctic Fame Diamonds reserves the right to ask for any additional information about your payment method or identity before your order is processed.  Failing this measure can result in to cancellation of your online order as well. 

Insurance

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free.

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Diamond Grading Reports

We ship all our loose diamonds and Build Your Own Diamond Jewellery with the diamond grading report. These grading reports are  detailed documents created by diamond grading experts from highly-respected diamond laboratories. If you do not include the diamond grading report with your return, you will be charged a replacement fee of CAD $200.

Sales and Discount Deals

Prices displayed on website are final. We always offer the best value by giving the best prices options from time to time.

Return Policy

Our Online purchases are refundable for a period of 15 days. Kindly send the item back with same original packing  in 15 days of purchase for eligible refund. Kindly read our return policy for details.

 

Website Details

At Arctic Fame Diamonds, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

Legal Notices

Under no circumstances shall Arctic Fame Diamonds be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewellery consultants at info@famediamonds.com or call at 604-922 2009. .

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Arctic Fame Diamonds , or our products or services that are provided by you to Arctic Fame Diamonds are non-confidential and shall become the sole property of Arctic Fame Diamonds. Arctic Fame Diamonds will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Fame Diamonds and its affiliates and sublicenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.