Privacy Policy

This Privacy Policy explains our privacy practices for our information gathering, use or dissemination through our web site as well as our customer service interactions with our customers in our stores.

FAME DIAMONDS’S COMMITMENT TO PRIVACY

We, Fame Diamonds are committed to protect the privacy of our customers through taking firm measures that protect the privacy of personal information gathered through our website and/or through our customer service interactions with customers in our stores.

This policy notifies you of the following:
What personal information we collect through our website and/or our customer service interactions in our stores and why;
what we do with the gathered information;
what we do to ensure that the information is secure;
who you should contact if you have questions or concerns about our policies or practices.

WHAT IS PERSONAL INFORMATION?

By personal information, we mean: your name, your email and your postal address, telephone number, credit card number and your purchasing history.

WHEN WE COLLECT PERSONAL INFORMATION

We collect personal information when you:
Apply for financing (credit check) to buy merchandize from us
contact us with questions, inquiries, comments, complaints or requests: online, on the phone or in store;
sign up for our newsletter at our website;
use our website;
Place special orders, make layaways, purchases, return or exchange items, request a repair, or seek further information about our products and services.

HOW WE USE PERSONAL INFORMATION

We use personal information in order to process your requests, provide you with our services, and to understand your needs so that we can provide you with a better service; these include but are not limited to credit applications, placing special orders, layaways, purchases, returns, exchanges, and repairs. We also use personal information to inform our customers of any upcoming sale, promotion or special events online or at our stores.

WHEN WE SHARE PERSONAL INFORMATION

We may disclose personal information without a person’s knowledge or consent if we are required or are legally authorized by law, regulation, search warrant, subpoena or court order to do so. We may also disclose personal information to protect the rights, property or personal safety of Fame Diamonds, its customers, employees or other members of the public.
Except as mentioned above, we do not sell, rent, share or disclose personal information.

SECURITY MEASURES

We have security measures in place to protect unauthorized use, access, disclosure, distribution, loss or alteration of personal information under our control. We take physical, contractual, administrative, and technological precautions to safeguard personal information, and ask our Service Providers to do the same. Access to personal information is restricted to our authorized employees for the purpose of performing their duties.

IP ADDRESSES AND COOKIES

We may also collect cookies and IP addresses when you browse our website. Cookies are small pieces of information that many websites use to make online navigation easier. Our site uses cookies to keep track of your context during visits to the site, and to identify you as you move about the site or should you return to the site later. We use cookies to deliver content specific to your interests. If you elect to reject identifying cookies from this site, E-Commerce features and other personalization features may be partially or fully disabled. Your IP address helps us diagnose problems with our server and to administer this website. We log IP addresses for the purposes of system administration, to track a user’s specific session, or to investigate cases of fraud or other security violations on our site. Any personally identifiable information contained in our IP address logs will be treated with the same respect for your privacy that other personal information is treated.

The aggregate of IP addresses used to access our site may be analyzed to provide broad demographic information about the community of users on the site.

Choice/Opt-Out

Our website provides users the opportunity to opt-out of receiving communications from us and for removing all your information from our database. You can do so in the following ways:
You can send email to info@famediamonds.com or
You can send mail to the following postal address: 730 Park Royal North, West Vancouver, B.C V7T-1H9

 

 

 

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